Shipping Policy

Last updated: July 2026

At Little Big School, every kit is thoughtfully prepared by hand using carefully selected materials. Unlike mass-produced activity boxes, our kits are created in small batches so we can ensure each one is made with care and ready for your child's learning adventures.

Processing & Dispatch Times

Most Little Big School kits are prepared to order and dispatched within 3–5 business days of your order being placed.

During busy periods, product launches, pre-orders or seasonal releases, processing times may vary. Any estimated dispatch dates will be clearly communicated on the product page at the time of purchase.

Pre-Order Products

Some of our kits are available as pre-orders to allow us to thoughtfully prepare materials based on the number of families joining each adventure.

If you purchase a pre-order item, your order will be dispatched during the estimated shipping window provided on the product page.

If your order includes both in-stock and pre-order items, your items may be shipped together once all products are ready unless otherwise arranged.

Subscription Kits

At Home Kit subscriptions are prepared and shipped monthly according to our production schedule.

Your first kit will be dispatched according to the timeframe outlined at checkout. Future kits will be shipped monthly for the duration of your subscription.

Please ensure your shipping address and contact details are kept up to date to avoid delivery delays.

Shipping Within Australia

We currently ship Australia-wide.

Shipping costs are calculated at checkout based on your location and order size.

FREE standard shipping is available on orders over $200.

Delivery Times

Delivery times vary depending on your location and the shipping provider used.

Estimated delivery timeframes after dispatch are generally:

• Western Australia: approximately 2–5 business days

• Interstate metro areas: approximately 3–7 business days

• Regional and remote areas: may take longer

Please note that these timeframes are estimates only and may be affected by factors outside our control, including public holidays, weather events, carrier delays or peak shopping periods.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

If you have not received your tracking information or have questions about your order, please contact us at info@littlebigschool.com.au.

Incorrect Shipping Details

Please carefully check your shipping address before completing your order.

If an order is returned to us due to an incorrect address provided by the customer, additional shipping costs may apply to resend the order.

Lost or Damaged Parcels

Once your order has been dispatched, we will work with the shipping provider to assist with any delivery issues.

If your parcel arrives damaged, faulty or your order is incorrect, please refer to our Refund Policy and contact us as soon as possible.